NEW YORK, UNITED STATES / HYBRID
Customer Success Manager
Plan onboarding, work with users and keep executive sponsors informed as customers adopt Evidence OS and custom AI applications. Turn customer feedback into clear priorities for the delivery team.
THE ROLE
What you’ll do.
- 01
Plan onboarding
Agree the first use cases, stakeholders, data requirements and measures of success with the customer and delivery team.
- 02
Help teams adopt the system
Run working sessions, explain reports and workflows, and identify where training or product changes would help users.
- 03
Manage the account relationship
Maintain the success plan, lead progress reviews, raise delivery risks early and bring specific feedback to product and engineering.
What you’ll bring.
You can work with daily users and executive sponsors while keeping track of the process the customer is trying to improve.
You are comfortable discussing data, analytical results and software delivery with technical colleagues.
You follow through on commitments and connect product adoption with the customer’s business goals.