{
  "synthetic": true,
  "label": "Illustrative billing and support records, not customer data or a live Stripe/Zendesk extraction",
  "currency": "USD",
  "amountUnit": "integer cents",
  "openingDate": "2026-08-31",
  "closingDate": "2026-09-30",
  "definition": "Fixed contracted monthly recurring amounts at each cut-off. Excludes tax, usage-based charges, FX, recognised revenue and cash collection. Cancelled accounts have closing MRR zero. New means absent/zero at opening.",
  "before": [
    {
      "account": "Aster",
      "mrr": 300000,
      "segment": "Enterprise"
    },
    {
      "account": "Birch",
      "mrr": 200000,
      "segment": "Enterprise"
    },
    {
      "account": "Cedar",
      "mrr": 150000,
      "segment": "Growth"
    },
    {
      "account": "Delta",
      "mrr": 120000,
      "segment": "Growth"
    },
    {
      "account": "Elm",
      "mrr": 100000,
      "segment": "Growth"
    },
    {
      "account": "Fir",
      "mrr": 80000,
      "segment": "Growth"
    },
    {
      "account": "Grove",
      "mrr": 50000,
      "segment": "Starter"
    }
  ],
  "after": [
    {
      "account": "Aster",
      "mrr": 330000,
      "segment": "Enterprise"
    },
    {
      "account": "Birch",
      "mrr": 200000,
      "segment": "Enterprise"
    },
    {
      "account": "Cedar",
      "mrr": 100000,
      "segment": "Growth"
    },
    {
      "account": "Delta",
      "mrr": 100000,
      "segment": "Growth"
    },
    {
      "account": "Elm",
      "mrr": 0,
      "segment": "Growth"
    },
    {
      "account": "Fir",
      "mrr": 80000,
      "segment": "Growth"
    },
    {
      "account": "Grove",
      "mrr": 50000,
      "segment": "Starter"
    },
    {
      "account": "Hazel",
      "mrr": 40000,
      "segment": "Starter"
    }
  ],
  "support": [
    {
      "ticket": "T01",
      "account": "Cedar",
      "category": "Reliability",
      "created": "2026-09-12"
    },
    {
      "ticket": "T02",
      "account": "Cedar",
      "category": "Reliability",
      "created": "2026-09-20"
    },
    {
      "ticket": "T03",
      "account": "Cedar",
      "category": "Billing",
      "created": "2026-09-22"
    },
    {
      "ticket": "T04",
      "account": "Delta",
      "category": "Billing",
      "created": "2026-09-08"
    },
    {
      "ticket": "T05",
      "account": "Elm",
      "category": "Onboarding",
      "created": "2026-09-10"
    },
    {
      "ticket": "T06",
      "account": "Elm",
      "category": "Onboarding",
      "created": "2026-09-24"
    },
    {
      "ticket": "T07",
      "account": "Aster",
      "category": "Reliability",
      "created": "2026-09-15"
    },
    {
      "ticket": "T08",
      "account": "Aster",
      "category": "Reliability",
      "created": "2026-09-19"
    },
    {
      "ticket": "T09",
      "account": "Aster",
      "category": "Reliability",
      "created": "2026-09-25"
    }
  ],
  "bridge": {
    "opening": 1000000,
    "new": 40000,
    "expansion": 30000,
    "contraction": -70000,
    "churn": -100000,
    "closing": 900000,
    "residual": 0,
    "movements": [
      {
        "account": "Aster",
        "opening": 300000,
        "closing": 330000,
        "delta": 30000,
        "kind": "expansion"
      },
      {
        "account": "Birch",
        "opening": 200000,
        "closing": 200000,
        "delta": 0,
        "kind": "unchanged"
      },
      {
        "account": "Cedar",
        "opening": 150000,
        "closing": 100000,
        "delta": -50000,
        "kind": "contraction"
      },
      {
        "account": "Delta",
        "opening": 120000,
        "closing": 100000,
        "delta": -20000,
        "kind": "contraction"
      },
      {
        "account": "Elm",
        "opening": 100000,
        "closing": 0,
        "delta": -100000,
        "kind": "churn"
      },
      {
        "account": "Fir",
        "opening": 80000,
        "closing": 80000,
        "delta": 0,
        "kind": "unchanged"
      },
      {
        "account": "Grove",
        "opening": 50000,
        "closing": 50000,
        "delta": 0,
        "kind": "unchanged"
      },
      {
        "account": "Hazel",
        "opening": 0,
        "closing": 40000,
        "delta": 40000,
        "kind": "new"
      }
    ]
  },
  "joined": [
    {
      "account": "Aster",
      "opening": 300000,
      "closing": 330000,
      "delta": 30000,
      "kind": "expansion",
      "tickets": 3,
      "categories": "Reliability"
    },
    {
      "account": "Birch",
      "opening": 200000,
      "closing": 200000,
      "delta": 0,
      "kind": "unchanged",
      "tickets": 0,
      "categories": ""
    },
    {
      "account": "Cedar",
      "opening": 150000,
      "closing": 100000,
      "delta": -50000,
      "kind": "contraction",
      "tickets": 3,
      "categories": "Reliability; Billing"
    },
    {
      "account": "Delta",
      "opening": 120000,
      "closing": 100000,
      "delta": -20000,
      "kind": "contraction",
      "tickets": 1,
      "categories": "Billing"
    },
    {
      "account": "Elm",
      "opening": 100000,
      "closing": 0,
      "delta": -100000,
      "kind": "churn",
      "tickets": 2,
      "categories": "Onboarding"
    },
    {
      "account": "Fir",
      "opening": 80000,
      "closing": 80000,
      "delta": 0,
      "kind": "unchanged",
      "tickets": 0,
      "categories": ""
    },
    {
      "account": "Grove",
      "opening": 50000,
      "closing": 50000,
      "delta": 0,
      "kind": "unchanged",
      "tickets": 0,
      "categories": ""
    },
    {
      "account": "Hazel",
      "opening": 0,
      "closing": 40000,
      "delta": 40000,
      "kind": "new",
      "tickets": 0,
      "categories": ""
    }
  ],
  "totalTickets": 9,
  "naiveOpening": 2000000,
  "naiveClosing": 1760000,
  "netRevenueRetention": 0.86,
  "grossRevenueRetention": 0.83
}